Senior Systems Engineer (TIER3)

One growing team. One single-minded goal.

To innovate intuitive, responsive products to make environmental professionals' work lives easier.

ERIS has been providing critical risk and historical information on properties in Canada since 1999. In late 2013, ERIS launched in the United States, as the first and only company to provide environmental risk information for both countries. ERIS delivers accurate, comprehensive, and innovative on-demand database research services quickly and with a service-first attitude.

Position Overview:

Reporting to the Director, Infrastructure & Security, the Senior Systems Engineer performs a TIER3 role within a team of technicians supporting a wide range of infrastructure and technologies. The position is responsible for planning, documenting, and executing assignments in a complex environment requiring the configuration, testing, maintenance, monitoring, and reporting of front and back-end applications, operating systems, and designated hardware. The Senior Systems Engineer will also perform key functions in implementing and managing technologies that underpin enterprise security policies as well as work in conjunction with TIER2 technicians in resolving escalated tickets for over 200 users across 2 remote sites in Canada and U.S. This is a full-time hybrid position working withing the Toronto or Vancouver area.

Specific Responsibilities and Daily Tasks:

• Work collaboratively with the Director of Infrastructure & Security and other engineers to design, document, and execute technical solutions that support and improve upon existing hardware infrastructure and critical IT systems across the enterprise.

• Support Windows 2016+ Server, MS RDS, Linux RHEL, VMware, Active Directory, Azure environments

• Perform advanced infrastructure administration including Nimble storage attached network management, next generation firewall management, backups and DR, enterprise software upgrades and patching, and network and application performance monitoring, reporting, and troubleshooting.

• Providing Network Operations Centre (NOC) and Security Operations Centre (SOC) Support.

• Provide the final stage of escalation from IT support and must therefore possess the most technical knowledge of the corporate network, hardware, and system infrastructure.

• Update and maintains technical documentation.

• Assist the Director of Infrastructure & Security with reporting, documenting, and executing recommendations for improving performance of hardware and software systems, resolving capacity constraints and bottlenecks.

• Help develop, document, communicate, and enforce network technology policy.

• Plan for necessary hardware or software upgrades to support system growth.

• Analyze service incidents and problems, identify risks, provide recommendations, and implement solutions.

• Efficiently enter, track, and maintain work orders in ticketing system.

• Troubleshoot and resolve technical issues as they relate to network, hardware, or software applications.

• Manage Microsoft/third-party support tickets when required.

• Plan and implement new IT systems.

• Plan and implement new security features in accordance with current cyber-security frameworks, identify security gaps, and provide solutions.

• Perform annual and semi-annual, high-level tasks within data centres.

• Aid in project planning and execution.

• Serve as a backup for Tier 2.

• Travel to Alberta required at least twice a year or more.

• Participate in the on-call rotation, and in evening and weekend work.

Qualifications, Competencies & Requirements:

• University degree in computer science, or equivalent education and experience.

• 10+ years of expert-level knowledge and experience with Windows Servers, Windows RDS, Linux RHEL Servers, HPE Synergy Blades, OneView, Palo Alto Firewalls + VPN, HPE Nimble Storage Arrays, Aruba AOS-CX core switches, VMware vSphere/vCentre, Zerto, Microsoft Azure, Entra, 365, Defender, Cloudflare (WAF, API, Zero-trust), Cyber-security Frameworks (CIS/NIST/SOC2), SASE.

• Experience with the following would be an asset: Aruba Switches, Oracle DB, Oracle ODA, Nutanix Acropolis, Dell or Cisco UCS, Tenable, Docker/K8s, CI/CD, DRP, BCP, IRP, Hybrid-cloud (OCI, Azure, AWS), SolarWinds SAM, DPA, Zendesk, ZOHO, Jira.

• Must have reliable high-speed broadband internet.

• Strong debugging and analyzing skills, takes ownership to ensure project progress.

• Concrete understanding of related technological knowledge, Application Server, and Network Infrastructure.

• Expertise in resolving technical and non-technical obstacles to maintain project progress.

• Initiative to learn new technologies/innovations and contribute new ideas to strengthen the solution.

• Ability to review server logs to resolve infrastructure-related issues.

• Ability to multi-task and work under pressure and thrive in a fast-paced environment while meeting internal schedules and deadlines.

What We Offer:

• A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.

• We encourage a healthy work-life balance in a fast-paced expanding company.

• We treat others with respect and fairness and strive for clear and open communication at all levels.

• A competitive salary and benefits package.

• Professional development opportunities.

• A vibrant collaborative and supportive work environment.

If you are excited about this opportunity and feel it aligns with your strengths, interests and aspirations, we encourage you to submit your thoughtful cover letter and resume.

While ERIS is a progressive, AI-forward company, we value and appreciate authentic writing that reflects your personal style.

Please note that only those selected for an interview will be notified.

ERIS is committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights employees’ unique contributions to our company’s success. We are an equal-opportunity employer; we welcome all applications to help us build a diverse workforce that reflects the diversity of our team and communities. Should you need accommodation at any point in the process, please contact us at: hr@erisinfo.com.